Upstate HomeCare is a provider of Infusion,
Respiratory and DME services.
All patients regardless of the service or product they are receiving have access to
on-call personnel consisting of driver/technicians, nurses, respiratory therapist,
pharmacists and administrators 24 hours a day, seven days a week in each of the company's
locations and areas served. The goals of the company continue to be:
- Provision of high-quality services and products,
- Safe, appropriate and cost-effective care,
- Positive patient outcomes,
- Complete customer satisfaction
Upstate HomeCare has recently started its 28th year of business. It was founded
in 1985 by two respiratory therapists who remain as not only owners but driving
forces in the business. The owners wanted a place where employees felt safe from
unscrupulous owners. They also wanted employees that
viewed their job as a career; taking care of patients as if it was their own family
in an effort to achieve their goals and mission.
Upstate serves the whole age spectrum from infants to adults in all of its lines
of business. All clinical staff are licensed in their particular field and possess
additional work experience, education, and/or certifications, which qualify them to
practice in this highly specialized environment. The backbone of the company is its
policies and procedures. These policies and procedures are developed from a variety
of sources both internal and external such as standards set forth by the State
Department of Health, ACHC, State Board of Pharmacy, National associations, etc.
Upstate serves a very diverse geographic area in both size and setting. Some
areas are very remote and rural while others are very urban and densely populated.
We adapt our services to the needs of our clients by viewing each patient as an
individual with specific needs. We also evaluate a patient's suitability for home
equipment/therapy services based in part on a patient's level of caregiver support,
whether from family or private sources. Since our clinicians scope of care is
limited to the provision of home infusion and/or respiratory care or the teaching
of self-care skills they rarely perform duties that fall outside these areas.
All services are carried out in accordance with Federal, State and local
laws and established regulatory guidelines as dictated by the New York State
Board of Pharmacy, New York State Department of Health, New York State Nurse
Practice Act, professional associations and established standards of care.
Lastly, Upstate HomeCare is committed to being a good member of its served
community, encouraging its employees to participate in charity events and help those
less fortunate. For example, Upstate is a proud support of the Ride for Missing
Children, various Hospice charities, Meals on Wheels charities.